FAMILY SUPPORT

How can we help?

Choose the safest path for account access, family data or a problem inside the experience.

I cannot sign in

On Sign in, enter your adult account email to receive a code and link. Read the newest email on any device and enter its code on the sign-in screen you left open. Or open the link on the same device where you started signing in.
Use either the code or link once. If it has expired or was already used, wait for the resend countdown to finish and choose “Send a new email”. You will never need a child email or an Epic Games account to use BimliBee.
Go to parent sign in

A child needs help

Stop the activity if it feels unsafe, confusing or uncomfortable and ask the grown-up in charge. Leave the quest without worrying about XP or coins. This service is not monitored for emergencies; contact local emergency services when immediate help is needed.

Privacy, export or deletion

The signed-in adult can open Parent → More → Data controls to export family data, withdraw consent or request deletion. For account-protection reasons, we verify the adult before completing a request.
Read the privacy policy

Contact the beta team

During the private beta, reply to the invitation email you received. A dedicated support address will appear here before public release. Never send passwords, PINs, full card numbers or sensitive details about a child.
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